FAQ – Still Chasing

ORDERS

How do I know my order has been confirmed?

Once your order is successfully placed, you’ll receive an order confirmation email with your order details. If you don’t see it, please check your spam or junk folder.

How long does it take to process my order?

Orders are typically processed within 24 hours. Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. Once your order has entered processing or has shipped, we may no longer be able to make changes or cancellations.

Can I change my shipping address?

If your order has not yet shipped, contact us as soon as possible and we’ll do our best to update the address. Once the order has shipped, the delivery address cannot be changed.

SHIPPING & DELIVERY

Where do you ship?

We offer worldwide shipping.

How long does shipping take and how much does it cost?

Shipping times and rates vary depending on your destination and the shipping method selected.

Region	Standard Shipping	Fee	Expedited Shipping	Fee
US	6–12 business days	$4.90	5–8 business days	$14.90
UK	5–10 business days	$4.90	3–5 business days	$14.90
Most of EU	6–10 business days	$4.90	—	—
Western EU	6–10 business days	$4.90	4–6 business days	$14.90
CA	7–9 business days	$4.90	—	—
AU	6–11 business days	$4.90	8–10 business days	$14.90
JP	3–6 business days	$4.90	—	—
HK	3–5 business days	$4.90	—	—
KR	4–8 business days	$4.90	—	—
Rest of World	7–25 business days	$4.90	—	—

Please note that delivery estimates begin after your order has been processed and shipped.

Do you offer express shipping?

Yes. Express shipping is available for selected destinations. Available shipping methods, estimated delivery times, and rates are shown at checkout.

Will multiple items ship together?

We try to ship items from the same order together whenever possible. In some cases, items may arrive in separate packages.

TRACKING

How can I track my order?

Track your order here.

Why hasn’t my tracking updated?

Tracking information may take some time to update after your order has shipped. During international transit, there may also be periods where no new tracking events appear.

Please allow a few days for the next update before contacting us.

My order says delivered, but I haven’t received it. What should I do?

Please check around your delivery location and with household members or neighbors first. We also recommend contacting the local carrier using your tracking number.

If you still can’t locate your package, contact our customer service team and we’ll help you look into it.

DUTIES & TAXES

Will I have to pay duties or taxes?

Duties, taxes, and import charges may vary depending on your destination country or region.

Any applicable charges will be handled according to the destination and shipping method selected. Customers are responsible for any charges that are not already collected at checkout.

RETURNS & EXCHANGES

What is your return policy?

We accept eligible returns within 14 days of delivery.

Items must be unworn, unwashed, unused, and returned in their original condition with all original tags attached.

Can I exchange an item for another size?

Yes, eligible items may be exchanged within 14 days of delivery, subject to stock availability.

If your preferred size is unavailable, a return may be processed instead.

Who pays for return shipping?

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

What if I receive a damaged, defective, or incorrect item?

We’ll review the issue and arrange an appropriate solution.

Are there any items that cannot be returned?

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags are not eligible for return.

Final sale items are also non-returnable unless otherwise stated.

SIZE & FIT

How do I choose the right size?

Please refer to the Size Chart on each product page before ordering.

Fits and measurements may vary between styles, especially across oversized, cropped, relaxed, and baggy silhouettes.

Are your measurements body measurements?

Unless otherwise stated, measurements shown on our product pages refer to the garment itself, not body measurements.

For the best fit, compare the measurements with a similar item you already own.

Are all Still Chasing pieces oversized?

No. Fit varies by design.

Check the product description and size chart for specific fit information before choosing your size.

PRODUCTS & CARE

How should I wash my Still Chasing pieces?

Care instructions vary by product. Please refer to the Care Instructions listed on the individual product page and the care label inside the garment.

For graphic or embellished pieces, avoid ironing directly over prints, rhinestones, patches, or other decorative details.

Will washed or distressed pieces look exactly the same?

Due to washing, distressing, fading, raw-edge finishing, and other garment treatments, slight variations in color, texture, and detailing may occur between individual pieces.

These variations are part of the intended finish of the garment.

Will the color look exactly the same as the photos?

We make every effort to represent product colors accurately. Slight differences may occur depending on lighting, photography, and your screen settings.