Shipping policy

Still Chasing offers worldwide shipping. Shipping options, estimated delivery times, and rates vary depending on your destination.

Order Processing

Orders are typically processed within 24 hours after they are placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Orders placed during major sales, holidays, or periods of unusually high demand may require additional processing time.

Shipping Times & Rates

We offer Standard Shipping and Express Shipping for eligible destinations.

Estimated delivery times and shipping rates are listed below:

Region Standard Shipping Fee Expedited Shipping Fee
US 6–12 business days $4.90 5–8 business days $14.90
UK 5–10 business days $4.90 3–5 business days $14.90
Most of EU 6–10 business days $4.90 — —
Western EU 6–10 business days $4.90 4–6 business days $14.90
CA 7–9 business days $4.90 — —
AU 6–11 business days $4.90 8–10 business days $14.90
JP 3–6 business days $4.90 — —
HK 3–5 business days $4.90 — —
KR 4–8 business days $4.90 — —
Rest of World 7–25 business days $4.90 — —

Shipping times are estimates and begin once your order has been shipped.

Available shipping methods and final shipping charges will also be displayed at checkout based on your destination.

Worldwide Shipping

We ship to most countries and regions worldwide.

Shipping availability may vary depending on local carrier coverage, customs restrictions, or other destination-specific requirements.

If we are unable to ship your order to the address provided, we will contact you.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address used at checkout.

Track your order here.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Tracking Updates

International shipments may occasionally go several days without a new tracking update while the package is moving between countries, customs facilities, or local carriers.

A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

Please allow additional time for the next tracking event to appear.

Duties, Taxes & Customs

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees depending on the destination country or region.

Where applicable, certain taxes or charges may be collected at checkout.

Any duties, taxes, or import-related charges that are not collected at checkout may be the responsibility of the recipient, unless otherwise required by applicable law.

Still Chasing does not control customs processing times or charges imposed by local authorities.

Customs Delays

International shipments may be inspected or held by customs authorities.

Customs clearance times vary by country and are outside our direct control. These delays are not included in our estimated shipping times.

If customs requires additional information from the recipient, we recommend responding promptly to avoid further delays.

Multiple Packages

We try to ship items from the same order together whenever possible.

In some cases, an order may be divided into multiple packages due to product availability, warehouse location, package weight, or shipping requirements.

If your order is shipped separately, packages may arrive at different times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible.

We will do our best to update the address before shipment, but once an order has shipped, we cannot guarantee that the delivery address can be changed.

Still Chasing is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Returned or Unclaimed Packages

If a package is returned to us because of:

  • An incorrect or incomplete shipping address

  • Failure to collect the package

  • Refusal of delivery

  • Multiple unsuccessful delivery attempts

additional shipping charges may apply if you would like the order shipped again.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Lost Packages

If your tracking has not updated for an extended period or you believe your package may be lost, please contact us with your order number.

We will review the tracking information and assist you with the carrier where appropriate.

A package is not considered lost solely because tracking has temporarily stopped updating during international transit.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location

  • Check with household members or neighbors

  • Contact the local carrier using your tracking number

If you still cannot locate the package, contact our customer service team and we will assist you with the next steps.

Shipping Delays

Estimated delivery dates are not guaranteed.

Delays may occur due to circumstances outside our control, including:

  • Customs processing

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • Peak shopping periods

  • Local delivery disruptions

  • Incorrect or incomplete shipping information

We appreciate your understanding when unexpected carrier or customs delays occur.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has shipped, we may no longer be able to make changes or cancel the shipment.

Contact Us

If you have questions about your shipment, tracking, or delivery, please contact our customer service team.

For faster assistance, include your order number and the email address used to place the order.