Refund policy

We want you to feel confident when shopping with Still Chasing. If something isn’t right, eligible items may be returned or exchanged within 14 days of delivery.

Return Eligibility

To be eligible for a return or exchange:

The request must be submitted within 14 days of delivery.
Items must be unworn, unwashed, unused, and unaltered.
All original tags must remain attached.
Items must be returned in their original condition.
Proof of purchase or your order number is required.

Items that do not meet these conditions may not be accepted.

How to Start a Return

To request a return or exchange, contact our customer service team and include:

Your order number
The item(s) you would like to return
The reason for the return or exchange

Please wait for return instructions before sending your item back.

Do not send returns to the original shipping address unless instructed to do so by our customer service team.

Returns sent without prior authorization may not be accepted.

Exchanges

Eligible items may be exchanged for another size within 14 days of delivery, subject to availability.

If your requested size is unavailable, we may offer a refund instead.

Exchange items must meet the same eligibility requirements as returns.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable law.

We recommend using a tracked shipping service when returning your order. Still Chasing is not responsible for return packages that are lost or damaged in transit before reaching our return facility.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card provider, or payment service to process and post the refund.

Shipping charges, return shipping costs, duties, taxes, and other delivery-related charges are generally non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include:

Your order number
Clear photos of the item
Clear photos showing the issue

After reviewing your request, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.

Please do not return a damaged or incorrect item before receiving instructions from our customer service team.

Final Sale Items

Items marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Items Not Eligible for Return

We cannot accept returns for items that:

Have been worn, washed, or used
Have been altered or modified
Have stains, odors, or other signs of wear
Are missing original tags
Have been damaged after delivery
Are returned outside the 14-day return period
Are marked Final Sale

Washed, Distressed & Special-Finish Products

Some Still Chasing pieces feature washing, fading, distressing, raw edges, rhinestones, patchwork, prints, or other special garment treatments.

Slight variations in color, texture, distressing, placement, or finish may occur between individual pieces. These variations are part of the intended design and are not considered defects.

Incorrect Shipping Address or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be shipped again.

Original shipping charges are non-refundable.